Privacy Policy

 

Privacy Policy (Sovelory)

 

This Privacy Policy describes how Sovelory collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact

 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@sovelory.com.

 

Collecting Personal Information

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically (cookies, log files, web beacons, tags, or pixels).

  • Disclosure: Shared with our processor Shopify.

  • Data collected: Version of web browser, IP address, time zone, cookie information, products viewed, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: To provide products or services, process your payment, arrange for shipping, communicate with you, and screen for potential risk or fraud.

  • Source of collection: Collected from you.

  • Disclosure: Shared with our processor Shopify.

  • Data collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: Collected from you.

  • Disclosure: Not shared with third-party vendors; processed internally and by Shopify.

  • Data collected: Name, email address, phone number, and billing/shipping address (as provided in Order Information), along with the content and history of customer support communications.

 

Minors

 

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children.

 

Sharing Personal Information

 

We share your Personal Information with service providers to help us provide our services (e.g., Shopify), or to comply with applicable laws and regulations.

 

Behavioural Advertising

 

We use your Personal Information to provide you with targeted advertisements or marketing communications.

  • We use Google Analytics to analyze Site usage.

Note: Instructions on how to opt-out of targeted advertising were removed as requested, but it is best practice to include them.

 

Using Personal Information

 

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

 

Lawful basis (GDPR)

 

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the lawful bases of the General Data Protection Regulation (“GDPR”), such as your consent, the performance of the contract between you and the Site, and compliance with our legal obligations, among others.

 

Retention

 

When you place an order, we will retain your Personal Information for our records unless and until you ask us to erase this information.

 

Automatic decision-making

 

We DO NOT engage in fully automated decision-making. Our processor Shopify uses limited automated decision-making solely for fraud prevention (e.g., temporary blacklists of IP addresses or credit cards).

 

Your rights (GDPR)

 

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us using the email above.

Your Personal Information will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

 

Cookies

 

We use cookies to enhance your browsing experience. You can control and manage cookies through your web browser settings.

 

Do Not Track

 

We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry understanding of how to respond to such signals.

 

Changes

 

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

Complaints

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

 

Last updated: October 9, 2025